Susan Eckhart

Hospitality Manager & Proposal Strategist

sgreen10174@gmail.com LinkedIn Profile

About Me

Accomplished Business Professional with over 15 years of experience bridging Hospitality Management and Healthcare Proposal Coordination. I have a proven track record of driving revenue growth, optimizing operational workflows, and leading high-performing teams. My expertise lies in proposal strategy, content management, and yield management. I am currently seeking a challenging managerial position in hospitality or a Senior Proposal Coordinator role where I can leverage my unique blend of client relations and strategic planning skills.

Core Competencies

Hospitality

Yield Management Front Office Ops Event Planning Guest Relations RevPAR Growth

Corporate Strategy

Proposal Writing Salesforce Content Management HR Solutions Project Leadership

Experience

UnitedHealth Group Plantation, FL
Proposal Analyst Nov 2022 – Present
  • Manage the end-to-end proposal process for complex healthcare services.
  • Collaborate with subject matter experts to curate accurate content using content management systems.
  • Analyze RFP requirements to develop strategic responses that highlight value propositions.
Aetna, A CVS Health Company Hartford, CT
Senior Proposal Coordinator Jan 2022 – Nov 2022
  • Led the coordination of high-priority proposals, overseeing project timelines.
  • Mentored junior staff on proposal best practices and internal resource navigation.
Proposal Specialist Apr 2020 – Jan 2022
  • Supported the proposal development lifecycle, editing content for clarity and tone.
  • Utilized Salesforce to track proposal status and report on team metrics.
White Lodging Services Rocky Hill, CT
Sales Manager Apr 2013 – Aug 2014
  • Turnaround Success: Reversed market share decline in 7 months, achieving positive growth.
  • Achieved the highest monthly Occupancy and RevPAR statistics since 2009.
  • Maintained Platinum Market Share for 9 consecutive months.
Inner Circle Hotels Cromwell, CT
Front Office Manager Apr 2015 – Nov 2015
  • Directed all front desk operations, including scheduling and training.
  • Implemented new service protocols that improved guest feedback scores.

Awards & Honors

  • Excalibur Award (2-time recipient)
  • 2013 Rookie Sales Manager of the Year
  • 2012 Regional Associate of the Year
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